Shipping policy

Shipping Policy

1. Order Processing Times

All orders are processed and packed within 2-5 business days (excluding weekends and Danish public holidays) after receiving your order confirmation email.

Note: Because our serigraphy and silkscreen art prints are hand-pulled and carefully inspected, processing may occasionally take an extra day during high-volume periods or new edition releases.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We ship via PostNord or GLS to the following regions:

  • Denmark: 1–3 business days - 44 dkk/kg

  • Europe/ European Union (EU): 3–7 business days - 44 dkk/kg

  • United Kingdom: 5–10 business days] - 123 dkk/500 g

  • North America (USA & Canada): 20-25 business days - 182 dkk/500 g

Delivery delays can occasionally occur due to customs processing or local postal service disruptions.

3. Customs, Duties, and Taxes (International Orders)

For orders shipping outside the EU (including the United Kingdom and North America), your package may be subject to import duties, customs fees, and local sales taxes (such as VAT) once it reaches the destination country.

Hane Press is not responsible for these charges if they are applied. The customer is entirely responsible for paying any additional fees required for customs clearance. If a package is returned because customs fees were unpaid, a refund will be issued minus the original shipping costs.

4. Packaging

To ensure your artwork arrives in pristine condition, all cardstock art prints are shipped either flat in rigid reinforced mailers, or carefully rolled in heavy-duty shipping tubes, depending on the size of the print, and will be wrapped in acid-free recyclable clear plastic foil. All packaging materials are compliant with EU Packaging and Packaging Waste regulations (PPWR).

5. Order Tracking

Once your order has shipped, you will receive an email notification containing a tracking number you can use to check its status.

6. Damages and Issues

If your print arrives damaged, please save all packaging materials and the damaged goods, and contact us immediately at info@hanepress.dk with your order number and photos of the condition. We will address these on a case-by-case basis and work to find a satisfactory solution.